What to Look For When Outsourcing Application Support
What to Look For When Outsourcing Application Support
by RUTH THOMAS - Apr 30,2015

You’ve built a fantastic, bespoke software application but now you need to support it. Application support to suit your business may be a more difficult requirement than you can take care of in-house. Outsourcing application support can give you a wider scope to work with your business requirements. However, custom application development requires ongoing support and maintenance. It is therefore important to choose a provider that is able to deliver a full service to your business.

 

General requirements for outsourcing application support

Flexibility is a major requirement from any outsourced application support provider. To get the best fit to meet your needs, businesses require customizable applications which can expand and grow over time. The three main functions to look for in application support are a responsive Help Desk, proactive database monitoring, and a test environment architecture. This enables your partner to make changes safely without disrupting your line application.

 

Offering a highly available Help Desk

For users to get the most out of your application, they must be able to use it effectively. When they encounter problems or have questions, your support provider should be available to answer them and provide help. Often businesses simply don’t have the resources in-house, so outsourcing a Help Desk is a great way to get the support you need. It is important to choose a provider which is able to give highly available, even 24-hour support to your team.

 

Database monitoring and testing your architecture

You should be provided with constant monitoring to ensure best performance, as well as being able to generate reports easily. You should be able to make changes to your application if necessary to increase your productivity, whilst your provider should also set up and maintain proactive monitoring of both the database and the application. This keeps everything up to date and working efficiently.

 

What other features should you be looking for?

For a comprehensive approach to application support, companies should ensure that providers can offer the ability to maintain the application, and resolve issues quickly. They should be able to diagnose problems and document them, whilst using diagnostics to monitor the overall application performance.

Choose a provider who is willing to ensure that you have less downtime by resolving issues whenever they occur. Additionally they should provide virtual support, and technical support available permanently for your business.

If you want to find out more about bespoke application support tailored to your business, get in touch on 0845 643 6229 to speak to one of the Geeks team.

About Geeks Ltd

Based in south London, we are one of the fastest growing software development companies in the UK. 

Our passion is business efficiency enhancement for our clients via smart application of automation techniques.We are winners of international awards for our innovations in business productivity. 

We have attained Gold Certified Microsoft Partnership level which represents our highest level of competence and expertise with Microsoft technologies as well as our close working relationship with Microsoft.At this level we have been granted access to exclusive Microsoft resources and support, access to the Partner Knowledge Base, and many other advantages which contribute to our capacity to meet our clients needs.