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Activating Spry Strategy

16 opportunities to make your CX more human with AI

Preparing for AI in Action Part 1: When to Take Action with AI and When to Hold Fire

The Innovation Room, Episode 57

Geeks Ltd

Your tech partner for the AI age

The AI era has arrived, and embracing it is essential for your continued success. At Geeks, we specialise in strategy, ideation, and implementation of AI to accelerate your digital transformation.

Our expertise lies in demystifying AI for businesses, and helping you get on the right side of the AI revolution. 

“We wouldn't exist without Geeks' support”
“We wouldn't exist without Geeks' support” Explore our services Read case study

Challenges we solve

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Uncover high-impact AI opportunities in your business

 

Scouting the most impactful AI opportunities in your business for growth, increased efficiencies and smooth customer experience.

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Accelerate Board Approval for Digital Transformation Budget

 

Tough sell. Business leaders struggle to convince boards about digital transformation. The crux? Building a rock-solid case with clear evidence and a mapped-out plan.

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Enhance Your Digital Fitness

 

Get a grip of your current systems and pave the way for growth.

 

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Improving Business Productivity with AI & Automation

 

The UK faces the big challenge of increasing productivity rate, your business doesn't have to.

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Digital Evolution is the solution

What can technology bring as your business takes on tomorrow? By delivering the right strategy, design, and engineering at every stage, we can help you deliver the change you need, at speed and scale.

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Digital Evolution is the solution
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Geeks Ltd

We are proud to be on a journey with some ambitious changemakers, breaking through barriers and making the world a better place by using software technology.

Client

EPIC Global Solutions

Sector

Consultancy

Company size

11-50

EPIC Global Solutions is the leading independent gambling harm-prevention consultancy.

Challenge

Looking to create a strategic and focused course for Digital Evolution, EPIC Global Solutions, recognised the need to leverage digital...

Solution

We took EPIC Global Solutions through our Digital Diagnostics Service with DiGence® . This unravelled the complexities of their...

Impact

By leveraging the insights gained through Digital Diagnostics Service with DiGence® and translating them into strategic recommendations,...

Client

Search Acumen

Sector

Property & Facilities

Company size

11-50

Search Acumen is a pioneer in PropTech

Challenge

To gain a competitive advantage Search Acumen wanted to offer their customers a unique and secure platform. Their vision was to create a...

Solution

Through our partnership, we have developed a deep understanding of Search Acumen’s vision and values. This has allowed us to...

Client

ChannelPorts

Sector

Transport & Logistics

Company size

11-50

ChannelPorts is named the UK’s leading neutral customs clearance agent.

Challenge

While the UK’s departure from the European Union impacts many industries, the customs clearance sector has been significantly...

Solution

The project kicked off with a series of Solution Design workshops. In these, ChannelPorts explained their business processes and...

Client

Morr & Co

Sector

Legal

Company size

50-200

Morr & Co is a leading firm of solicitors.

Challenge

There are a number of variables in the law industry that must be taken into consideration when introducing legal tech. These include...

Solution

Through our DiGence® process, we identified three key priorities that would help Morr & Co scale their business sustainably and would allow...

Client

Search Acumen - Robbie Project

Sector

Property & Facilities

Company size

50-200

“Robbie”, the AI model, extracts and analyses information from attachments and email bodies.

Challenge

Search Acumen regularly engages in strategy sessions with Geeks for a detailed assessment of their day-to-day operations, finding...

Solution

To break through this barrier to growth, Geeks developed a custom Machine Learning model, trained to classify emails into different...

Impact

The AI agent Instantly reviews and processes ≥95% of incoming emails with no human assistance. Over 58,000 emails were...

Client

Lord Wandsworth College

Sector

Education

Company size

200-500

Lord Wandsworth College is a beacon of academic excellence and holistic education.

Challenge

Common challenges across the education sector are disconnected solutions, ageing infrastructure that's often not built for purpose, and...

Solution

We brought together the Lord Wandsworth College team, and mapped out every touchpoint involving both students and teachers, from paperwork...

Impact

We brought clarity, showing the current state of play using data, aligning all teams on the priorities and increasing cross-functional...

Client

Reed in Partnership

Sector

Individual and Family Services

Company size

50-200

Reed in Partnership’s mission is to positively transform people and their communities.

Challenge

In alignment with their steadfast commitment to continuous improvement, Reed in Partnership directed their focus towards identifying...

Solution

We brought together the team at Reed in Partnership to talk about the challenges and opportunities within their organisation before...

Impact

Reed In Partnership experienced a shift in mindset, with team members embracing new perspectives and approaches to problem-solving. We...

Client

People2.0

Sector

Staffing & Recruiting

Company size

500-1,000

People2.0 provides services to help organisations confidently navigate the global talent marketplace.

Challenge

In the rapidly evolving and complex domain of workforce management, People2.0 confronted a significant strategic challenge: aligning their...

Solution

To address this intricate challenge, Geeks conducted the Product North Star Workshop, a strategically designed session to foster...

Impact

The Product North Star Workshop's impact is always transformative, as it’s not only establishing a clear, unified North Star metric...

Client

Birkin Group

Sector

Property & Facilities

Company size

1,000-5,000

Wild Ideation workshop delivered significant impacts for Birkin Group.

Challenge

Birkin Group stands at a crossroads in the rapidly evolving facilities services sector, where enhancing operational efficiency and quality...

Solution

In response to this complex challenge, Geeks facilitated an AI Opportunity Discovery workshop tailored specifically for the Birkin Group....

Impact

The AI Opportunity Discovery workshop delivered significant impacts for Birkin Group. By systematically identifying their operational...

Client

TSL

Sector

Arts & Media

Company size

50-200

Unlocking efficiency, scalability, and innovation

Challenge

Recognising a wealth of opportunities, TSL set an ambitious goal to achieve a fully integrated ecosystem which would streamline operations...

Solution

TSL engaged in a transformative Digital Diagnostics project. Collaborating with us to set out their medium to long-term goals and the...

Impact

With this strategic roadmap, TSL is poised to take the next step in its Digital Evolution journey with board alignment and team buy-in at a...

Client

WordUp

Sector

Education

Company size

11-50

Perfect your English with words that matter.

Challenge

Creating a personalised and engaging language learning experience posed a significant challenge due to the diverse needs of WordUp's users,...

Solution

In response to this challenge, WordUp leveraged advancements in Large Language Models (LLMs) to create online tutors that offer a...

Impact

The introduction of AI tutors has had a profound impact on the app’s effectiveness and commercial success. Within just a few weeks of...

Client

Search Acumen - REI

Sector

Property & Facilities

Company size

11-50

REI: Real Estate Intelligence, a tool designed to automate and standardise the analysis of local authority data.

Challenge

Search Acumen faced a significant challenge with the unstandardised data from over 340 local authorities across the UK. Conveyancers found...

Solution

In a proactive move, Search Acumen developed REI: Real Estate Intelligence , a tool designed to automate and standardise the analysis of...

Impact

REI marks a significant advancement in how local authority data is handled in the UK, becoming the first of its kind on the market. ...

Client

va-Q-tec

Sector

Transport & Logistics

Company size

1,000-5,000

va-Q-tec solves thermal challenges.

Challenge

Whilst their products are state of the art, they faced a real challenge of international coordination and managing logistics to keep pace...

Solution

We reviewed every business process, and customer touchpoint, and we found main areas where we could speed up manual processes, reduce...

Impact

All orders were reviewed via email, agreed upon, and sent to process the full quote, involving multiple emails and internal touchpoints....

Client

ChannelPorts - NCTS5

Sector

Transport & Logistics

Company size

11-50

Ensuring uninterrupted operations and compliance in response to mandated regulatory changes.

Challenge

ChannelPorts faced a pivotal transformation with the implementation of the New Computerised Transit System (NCTS5), initiated by HMRC to...

Solution

Responding to HMRC's directive, ChannelPorts partnered with Geeks to seamlessly transition from NCTS4 to NCTS5 ahead of the HMRC set...

Impact

ChannelPorts has firmly positioned itself as a leader in customs clearance by directly integrating with HMRC and proactively adopting...

Client

Houston Cox

Sector

Construction

Company size

50-200

Houston Cox, an innovative carpentry and joinery company.

Challenge

Initially seeking a digital e-learning platform for on-site employees, Houston Cox saw an opportunity to not only digitalise their...

Solution

The unique culture of the business and their focus on customer excellence and innovation, in addition to the rigidity of ERPs, adoption of...

Impact

This transformative solution catalysed engaged and interactive learning experiences, enhancing employee knowledge retention and testing...

Client

Fixatex Ltd

Sector

Construction

Company size

50-200

Transitioning from telephone bookings to a self-serve booking system.

Challenge

Fixatex encountered a significant challenge in the manual handling of customer bookings for their engineering services, which needed a...

Solution

We embarked on a Digital Evolution journey with Fixatex, starting with Solution Design to create a blueprint for success in harnessing this...

Impact

This fast-paced, well-coordinated effort highlighted our commitment to collaboration and partnership. By thoroughly understanding...

Client

Big Life Adventure

Sector

Healthcare

Company size

200-500

Geeks developed an AI-driven platform that empowers adults with learning disabilities

Challenge

The key challenge for Big Life Adventure was balancing safety with empowerment in an environment where social care often errs on the side...

Solution

To ensure we delivered a solution that truly added value and addressed all user needs, we initiated a design phase centred entirely on the...

Impact

By leveraging AI to monitor and educate vulnerable adults about social boundaries and risks, Big Life Adventure can protect its users while...

Geeks Ltd

In our clients' words

The right change needs the right partner.

We are in this game to be part of the solution.