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AI Adoption Wheel

A framework for AI adoption in business 

 Geeks Ltd
Geeks Ltd
Why an AI Adoption Framework is needed?

The implementation of AI touches on a unique blend of data, technology, and human oversight, intersecting with ethical, regulatory, and business aspects. Recognising these complexities, the AI Adoption Framework serves as a flexible, robust guide for organisations aiming to harness AI's full potential.


AI is not a plug-and-play technology; it's an evolving asset that demands ongoing attention. The intricacies of implementing and scaling AI often extend beyond mere technicalities to ethical, business, and regulatory implications. A structured guide that can be followed, adapted, and referred back to is therefore critical for any organisation aspiring to make AI a core part of their business.

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Understanding the Framework

The framework offers four dynamic, interconnected stages—Prepare, Align, Observe, and Engage—that provide a roadmap for AI adoption.

1. Prepare

This initial stage sets the groundwork, emphasising the importance of getting your data, goals, and metrics ready for AI. A thorough preparation phase ensures that the AI solutions align effectively with organisational objectives and rest on a foundation of quality data.

  • Data: Do you have the data, do you own it? Can you access it? What format is it in? Assess the quality and cleanliness of your data.

  • Goals: What problem or opportunity is the AI solving? What alternative ways to AI do we have to solve this? Why should we use AI?

  • Metrics: How do you define and measure success? What leading and lagging metrics are we measuring? What's the acceptable accuracy?

2. Align

This stage helps organisations identify and navigate risks, ensure compliance, and establish necessary oversight mechanisms, safeguarding against undesired outcomes.

  • Risks: What biases can the system have? How do you eliminate them? Discuss privacy and security measures.
  • Regulations: Comply with your internal AI policy (that should include your company values). National, Regional and International regulations are shaping still and will likely need to be updated frequently so keep up with them.
  • Human Oversight: Determine appropriate human oversight. When/where it is needed? How will it be achieved?

3. Observe

This stage calls for ongoing scrutiny of data inputs, outputs, and key performance indicators (KPIs) to ensure that the systems are performing as intended and are aligned with organisational goals. Active engagement drives adoption.

  • What: Track data inputs, outputs, Goals and KPIs, are they changing? Do they need to change?
  • Who: Who is accountable for monitoring the AI? Which ways do we select to monitor it? Manual, Automatic, Hybrid? What do we do with the results? Who should be notified of the observation process and outcomes?
  • How often: What is the minimum frequency of observation? What is the ideal frequency of observation?

4. Engage

Involving people and stakeholders throughout the AI lifecycle fosters a collaborative environment, which is crucial for the long-term success of any AI initiative. Active engagement helps refine AI strategies over time and improve adoption rates.

Stakeholders: Who are they? What is their AI appetite? What do they care about? What are their fears? Recognise that everyone is different.

Communication: Share progress with and gather feedback from the right stakeholders, with the right frequency. What, How and When should you communicate?

Training: Provide training that makes stakeholders trust the AI. What do they need to be trained on? When should we train them? Who should train them?

The AI Adoption Framework offers a robust guide for any organisation keen on making AI a catalyst for meaningful change. It's not just a set of guidelines; it's a strategic asset that can help you navigate the complex but maximising the power of AI as part of your Digital Evolution journey. Contact us to begin your AI adoption journey today.

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We are proud to be on a journey with some ambitious innovators, entrepreneurs and leaders who usher the way in making the world a better place by using software technology.

Client

EPIC Global Solutions

Sector

Consultancy

Company size

11-50

EPIC Global Solutions is the leading independent gambling harm-prevention consultancy.

Challenge

Looking to create a strategic and focused course for Digital Evolution, EPIC Global Solutions, recognised the need to leverage digital...

Solution

We took EPIC Global Solutions through our Digital Diagnostics Service with DiGence® . This unravelled the complexities of their...

Impact

By leveraging the insights gained through Digital Diagnostics Service with DiGence® and translating them into strategic recommendations,...

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Client

Search Acumen

Sector

Property & Facilities

Company size

11-50

Search Acumen is a pioneer in PropTech

Challenge

To gain a competitive advantage Search Acumen wanted to offer their customers a unique and secure platform. Their vision was to create a...

Solution

Through our partnership, we have developed a deep understanding of Search Acumen’s vision and values. This has allowed us to...

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Client

ChannelPorts

Sector

Transport & Logistics

Company size

11-50

ChannelPorts is named the UK’s leading neutral customs clearance agent.

Challenge

While the UK’s departure from the European Union impacts many industries, the customs clearance sector has been significantly...

Solution

The project kicked off with a series of Solution Design workshops. In these, ChannelPorts explained their business processes and...

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Client

Morr & Co

Sector

Legal

Company size

50-200

Morr & Co is a leading firm of solicitors.

Challenge

There are a number of variables in the law industry that must be taken into consideration when introducing legal tech. These include...

Solution

Through our DiGence® process, we identified three key priorities that would help Morr & Co scale their business sustainably and would allow...

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Client

Search Acumen - Robbie Project

Sector

Property & Facilities

Company size

50-200

“Robbie”, the AI model, extracts and analyses information from attachments and email bodies.

Challenge

Search Acumen regularly engages in strategy sessions with Geeks for a detailed assessment of their day-to-day operations, finding...

Solution

To break through this barrier to growth, Geeks developed a custom Machine Learning model, trained to classify emails into different...

Impact

The AI agent, Instantly reviews and processes ≥90% of incoming emails with no human assistance. Over 58,000 emails were...

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Client

Lord Wandsworth College

Sector

Education

Company size

200-500

Lord Wandsworth College is a beacon of academic excellence and holistic education.

Challenge

Common challenges across the education sector are disconnected solutions, ageing infrastructure that's often not built for purpose, and...

Solution

We brought together the Lord Wandsworth College team, and mapped out every touchpoint involving both students and teachers, from paperwork...

Impact

We brought clarity, showing the current state of play using data, aligning all teams on the priorities and increasing cross-functional...

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Client

Reed in Partnership

Sector

Individual and Family Services

Company size

50-200

Reed in Partnership’s mission is to positively transform people and their communities.

Challenge

In alignment with their steadfast commitment to continuous improvement, Reed in Partnership directed their focus towards identifying...

Solution

We brought together the team at Reed in Partnership to talk about the challenges and opportunities within their organisation before...

Impact

Reed In Partnership experienced a shift in mindset, with team members embracing new perspectives and approaches to problem-solving. We...

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Client

People2.0

Sector

Staffing & Recruiting

Company size

500-1,000

People2.0 provides services to help organisations confidently navigate the global talent marketplace.

Challenge

In the rapidly evolving and complex domain of workforce management, People2.0 confronted a significant strategic challenge: aligning their...

Solution

To address this intricate challenge, Geeks conducted the Product North Star Workshop, a strategically designed session to foster...

Impact

The Product North Star Workshop's impact is always transformative, as it’s not only establishing a clear, unified North Star metric...

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Client

Birkin Group

Sector

Property & Facilities

Company size

1,000-5,000

Wild Ideation workshop delivered significant impacts for Birkin Group.

Challenge

Birkin Group stands at a crossroads in the rapidly evolving facilities services sector, where enhancing operational efficiency and quality...

Solution

In response to this complex challenge, Geeks facilitated a Wild Ideation workshop tailored specifically for the Birkin Group. This...

Impact

The Wild Ideation workshop delivered significant impacts for Birkin Group. By systematically identifying their operational challenges and...

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Client

va-Q-tec

Sector

Transport & Logistics

Company size

1,000-5,000

va-Q-tec solves thermal challenges.

Challenge

Whilst their products are state of the art, they faced a real challenge of international coordination and managing logistics to keep pace...

Solution

We reviewed every business process, and customer touchpoint, and we found main areas where we could speed up manual processes, reduce...

Impact

All orders were reviewed via email, agreed upon, and sent to process the full quote, involving multiple emails and internal touchpoints....

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Client

Houston Cox

Sector

Construction

Company size

50-200

Houston Cox, an innovative carpentry and joinery company.

Challenge

Initially seeking a digital e-learning platform for on-site employees, Houston Cox saw an opportunity to not only digitalise their...

Solution

The unique culture of the business and their focus on customer excellence and innovation, in addition to the rigidity of ERPs, adoption of...

Impact

This transformative solution catalysed engaged and interactive learning experiences, enhancing employee knowledge retention and testing...

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